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Terms of Service

Overview

This website is operated by PUCKIPUPPY. Throughout the website, the terms "we," "us," and "our" refer to PUCKIPUPPY. PUCKIPUPPY provides you (the user) with this website, including all information, tools, and services provided on the website, subject to your acceptance of all terms, conditions, policies, and notices stated here.

By accessing our website and/or purchasing goods from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Service Terms," "Terms"), including any additional terms and conditions and policies referenced and/or made available via hyperlink. These Service Terms apply to all users of the website, including but not limited to browsers, vendors, customers, merchants, and/or content contributors.

Please read these Service Terms carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Service Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Service Terms are considered an offer, acceptance is expressly limited to these Service Terms.

Eligibility and Age Requirements

You must have the legal capacity required under the laws applicable to you to enter into a binding purchase contract. If you have not reached the applicable age of legal capacity, a purchase may only be made or authorised by a parent or legal guardian where permitted by law.

Age requirements may differ depending on the activity and the customer’s location. Separate age or consent requirements may therefore apply to account registration, subscription services, electronic marketing, cookies and the processing of personal data. PUCKIPUPPY will apply the age and consent requirements required by the laws applicable to the relevant customer, market and activity rather than relying on a single global minimum age for all purposes.

Proprietary Rights and Licenses

All logos, trademarks, or registered trademarks, service marks, product or company names of PUCKIPUPPY in the United States and/or other countries/regions are the property of PUCKIPUPPY. Other logos, trademarks, service marks, product or company names mentioned in this document are the property of their respective owners.

All images, illustrations, designs, photographs, video clips, text, icons, research, insights, portfolios, reports, written information, and other materials appearing on this website, as well as all other applications developed for PUCKIPUPPY's products or services (collectively referred to as "Content"), are subject to copyright, trademark, service mark, trade dress, and other intellectual property rights or licenses held by PUCKIPUPPY. Unless otherwise specified in the terms or any additional terms, the use of the Content, trademarks, service marks, trade dress, and copyrighted materials displayed on this website is strictly prohibited. No rights, title, or interest in any downloaded materials are transferred to you as a result of any such downloading. You may not copy, download, reproduce, modify, publish, distribute, transmit, transfer, create derivative works from, or otherwise exploit the Content unless expressly permitted by the terms or additional terms. PUCKIPUPPY and its affiliates and licensors retain full ownership and all intellectual property rights in any Content you download from this website, and reserve all rights not expressly granted herein. Any defined terms, whether in uppercase or other forms, have the meanings assigned to them in the terms.

Account Registration

To access certain website features, you may be provided with or required to register a user account. Certain accounts require internal approval by PUCKIPUPPY, which reserves the right to approve or deny account applications at its sole discretion. If you register or apply for an account, you must provide PUCKIPUPPY with the most current, complete, and accurate information in order to use the website as intended. You are responsible for maintaining the confidentiality of your login information and may not authorize any third party to use such information or your account. You agree to promptly update your account information to keep it complete and accurate. PUCKIPUPPY attributes all use of your account to you, and you are fully responsible for all activities that occur under your account. If you suspect any unauthorized use of your account or any other security breach, you must immediately notify PUCKIPUPPY. Depending on the status of your account or other conditions, your account may not have full access to all website features. You agree not to attempt to access any restricted website features.

Use of the Website and Content

Accessing this website does not grant you authorization to use any name, logo, trademark, or service mark in any way. We only grant you permission to display, download, and print other content in hard copy format for the purpose of using this website as an internal or personal business resource. Without prior written permission from PUCKIPUPPY or the applicable owner, you are not allowed to copy, reproduce, distribute, republish, download, display, electronically or mechanically post, transmit, record, mirror, or photocopy any content.

Specifically, you may not:

1. Modify any copies of the content.

2. Use any illustrations, photographs, videos, or audio sequences or any graphics separate from the accompanying text.

3. Remove or alter any copyright, trademark, or other proprietary notices in copies of the content.

4. Access or use any part of the content or any services or materials provided through this website for purposes other than those granted by these terms or additional terms.

PUCKIPUPPY may grant third parties the right to link another website to this website through URL linking mechanisms provided by PUCKIPUPPY. Any requests for such rights must be made to PUCKIPUPPY in writing. Any changes, modifications, adjustments, or alterations to the linking mechanisms require the prior written approval of PUCKIPUPPY before implementation. If you violate any of these terms or additional terms, the aforementioned permissions will automatically terminate. Any other use of the content on this website, including copying for purposes other than those granted to you, such as any reproduction, modification, distribution, or republication, may constitute a violation of copyright or trademark laws and is strictly prohibited without prior written permission from PUCKIPUPPY.

This website is protected by technical and organizational security measures. If you violate or attempt to violate any security protection measures employed by PUCKIPUPPY through this website or any other means, you may face civil or criminal liability. We will investigate all suspected violations and may participate in or cooperate with law enforcement agencies in prosecuting users involved in such violations. If we determine that you have violated any provisions of these terms or additional terms, we reserve the right to disable your account, username, password, or other identifiers at any time at our sole discretion.

User Content

PUCKIPUPPY does not control any information, content, graphics, text, images, software, sound files, videos, communications, documents, or other materials provided, posted, uploaded, or otherwise submitted to this website by users, and assumes no responsibility. By using the website, you acknowledge, represent, and agree that all user content submitted through your account is voluntarily submitted, not confidential or proprietary, and will not be treated as such by PUCKIPUPPY. You grant PUCKIPUPPY a worldwide, royalty-free, transferable, sublicensable, non-exclusive, perpetual, irrevocable license to make, use, copy, modify, adapt, create derivative works, publicly perform or display, import, broadcast, transmit, distribute, license, publish, translate, offer for sale, sell, rent, lease, or lend copies of your content (and its derivative works), and to publish your name and other information related to your content. PUCKIPUPPY is under no obligation to post user content on the website and may, at its sole discretion, edit, block, refuse to post, or remove any user content, including your content, at any time. You represent and warrant that you have the rights necessary to grant the rights in this section and that your content will not:

1. Infringe upon the rights of PUCKIPUPPY or any third party.

2. Violate any agreements with PUCKIPUPPY or any third party.

3. Violate any applicable laws or regulations.

4. Contain content that PUCKIPUPPY, in its sole discretion, deems fraudulent, untrue, harassing, defamatory, libelous, abusive, infringing, threatening, obscene, hateful, harmful, or otherwise objectionable.

5. Cause any harm to PUCKIPUPPY's business, reputation, employees, members, or facilities.

If PUCKIPUPPY suspects any of the above actions, PUCKIPUPPY may take legal action and cooperate with law enforcement authorities in prosecuting the offenders. You are fully responsible for your content as well as any other user content you provide to PUCKIPUPPY or through this website.

Personal Information

When you use or access this website, any personal information you submit through the website is governed by our privacy policy. Please refer to our privacy policy for more information.

Accuracy, Completeness, and Timeliness of Information

We do not assume any responsibility for the accuracy, completeness, or timeliness of the information provided on this website. The materials on this website are intended for general reference only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. You assume all risks associated with relying on the materials on this website.

This website may contain certain historical information. Historical information is not necessarily the latest and is provided for your reference only. We reserve the right to modify the content of this website at any time, but we have no obligation to update any information on our website. You agree that it is your responsibility to monitor changes to our website.

Modifications to Services and Prices

The prices of our products are subject to change without notice.

We reserve the right to modify or terminate the services (or any part or content) at any time without notice.

We shall not be liable to you or any third party for any modification, price change, suspension, or termination of services.

Changes to the Terms

PUCKIPUPPY reserves the right to modify these terms at any time. It is your responsibility to check for changes on our website regularly.

PUCKIPUPPY will provide updated terms through the website, send you an email, or notify you of any changes by any other reasonable means. The updated terms will be effective from the specified date indicated therein. If you do not agree to the updated terms, you must terminate your account and stop using the website and content. Your continued use of this website after the effective date constitutes your acceptance of the updated terms.

Third-Party Content

Third-Party Products and Services:

You may need to use or access other products or services in order to use this website or its content, such as internet access, devices, or data connections. You are solely responsible for obtaining all third-party products and services and for paying any associated fees. PUCKIPUPPY does not endorse, sponsor, or control any third-party products or services, nor is it responsible for any third-party products or services.

Third-Party Links:

The third-party links on this website may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant or have any liability for any third-party materials or websites, or for any other materials, products, or services of third parties.

We shall not be liable for any damages or harm related to the purchase or use of goods, services, resources, content, or any other transactions associated with any third-party websites. Please review the policies and practices of third parties and make sure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

SMS and Electronic Marketing Terms

Where PUCKIPUPPY EU offers SMS or other electronic marketing, marketing messages will be sent only where permitted by applicable law and, where required, after we have obtained your valid prior consent. Consent to receive marketing messages is not a condition of purchase. Message frequency may vary.

You may withdraw your consent or unsubscribe at any time by using the unsubscribe method provided in the relevant message, by replying with an applicable opt-out keyword where that functionality is available, or by contacting us. We will also honor other clear requests to stop marketing communications where required by applicable law.

PUCKIPUPPY EU does not charge you for receiving marketing messages, but your telecommunications provider may apply message, data or other charges. You are responsible for any such third-party charges.

For assistance regarding electronic marketing messages, please use the contact method stated in the message or contact support@puckipuppy.eu. If we change a telephone number, sender ID or other messaging channel, we will take reasonable steps to ensure that valid opt-out requests continue to be honored in accordance with applicable law.

To the maximum extent permitted by applicable law, PUCKIPUPPY EU is not responsible for failures, delays or misdirection caused by telecommunications networks or service providers where such matters are outside our reasonable control. Nothing in this paragraph excludes liability that cannot lawfully be excluded.

Our processing of personal data for SMS and electronic marketing is subject to our Privacy Policy and the applicable data-protection, privacy and electronic-marketing laws in the recipient’s jurisdiction.

Arbitration and Dispute Resolution

To the extent permitted by applicable law, any dispute, controversy, difference or claim arising out of or relating to these Terms, including their existence, validity, interpretation, performance, breach or termination, shall be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) in accordance with the HKIAC Administered Arbitration Rules in force when the Notice of Arbitration is submitted. The seat of arbitration shall be Hong Kong. The tribunal shall consist of one arbitrator. The language of the arbitration shall be English, unless the parties agree to use both English and Chinese. The arbitration shall be conducted in accordance with the Hong Kong Arbitration Ordinance (Cap. 609).

The arbitration agreement and any arbitration proceedings under these Terms shall be governed by the laws of the Hong Kong Special Administrative Region and the Hong Kong Arbitration Ordinance (Cap. 609). No fallback application of the Federal Arbitration Act, New York arbitration law or any other United States arbitration law shall apply, except where such law is mandatorily applicable and cannot lawfully be excluded. Nothing in this clause shall exclude or restrict any non-waivable consumer right, right of access to a court, or statutory dispute-resolution mechanism available under applicable mandatory law.

Formal Notices Relating to Disputes

Any formal notice relating to a dispute under these Terms may be delivered to HK Ruishuo Technology Limited at its registered office at RM 405, 11/F, BLK B, TUEN MUN INDUSTRIAL CENTRE NO.2, SAN PING CIRCUIT, TUEN MUN, NT or sent by email to legal@puckipuppy.com.

A notice will be considered validly delivered when received at the designated physical address or when successfully transmitted to the designated legal notice email address, subject to applicable law.

Customer service enquiries should continue to be sent to support@puckipuppy.eu.

Collective and Procedural Rights

Nothing in these Terms limits any collective, representative or other procedural rights that cannot lawfully be waived under applicable law.

Any dispute-resolution procedure under these Terms shall be conducted in accordance with the applicable laws and procedural rules of Hong Kong, subject to any mandatory procedural or consumer rights available to the customer under applicable law.

User Comments, Feedback, and Other Submissions

If, at our request, you send certain specific submissions (such as contest entries) or, without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, "Comments"), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments you forward to us. We shall have no obligation: (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or that violates any party's intellectual property or these Terms of Service.

You agree that your comments will not infringe any rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain defamatory or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using this website or its content for the following purposes: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Termination

You may terminate your account at any time. However, PUCKIPUPPY is not obligated to refund any prepaid fees associated with your account. PUCKIPUPPY reserves the right to terminate your account, these terms, and/or suspend or terminate this website at any time, with or without prior notice. Any rights or obligations contained in this agreement that by their nature continue to be valid after termination shall remain in effect after termination.

Disclaimer and Consumer Rights

We do not guarantee, represent, or warrant that your use of our services will be uninterrupted, timely, secure, or error-free.

We do not guarantee that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that we may, from time to time, indefinitely remove the service or cancel the service at any time without notice.

Your use of the Service is subject to applicable law. Except to the extent prohibited by applicable law, the Service and products and services made available through the Service may be provided on an "as is" and "as available" basis, without additional representations, warranties or conditions beyond those expressly stated by PUCKIPUPPY.

Nothing in these Terms excludes, restricts or replaces any statutory rights, guarantees, conditions or remedies available under applicable mandatory consumer protection law, including, where applicable, rights under Hong Kong’s Sale of Goods Ordinance and other applicable Hong Kong consumer protection laws.

For consumers in the European Union or other jurisdictions, all mandatory local consumer protection rules continue to apply, including rights relating to conformity of goods, defective or non-conforming products, repair, replacement, price reduction, refund and distance-selling withdrawal rights.

Any disclaimer, warranty exclusion or limitation in these Terms applies only to the extent permitted by applicable law.

Limitation of Liability

To the maximum extent permitted by applicable law, PUCKIPUPPY, its directors, officers, employees, affiliates, agents, contractors, suppliers, service providers and licensors shall not be liable for indirect, incidental, special, punitive or consequential losses, including loss of profits, revenue, savings, data or replacement costs, arising out of or relating to your use of the Service or any product obtained through the Service, whether in contract, tort (including negligence), strict liability or otherwise, even if advised of the possibility of such loss.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability for fraud or fraudulent misrepresentation, wilful misconduct, death or personal injury caused by negligence, or any statutory consumer right, remedy or liability that cannot be excluded or limited under applicable law.

Where a limitation or exclusion of liability is not permitted in whole or in part, our liability shall be limited only to the maximum extent permitted by applicable law.

Indemnification

You agree to defend, indemnify, and hold harmless PUCKIPUPPY and its directors, officers, employees, agents, members, partners, suppliers, and licensors from any claims or demands, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

PUCKIPUPPY reserves the right, at its own expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with PUCKIPUPPY's defense of these claims.

Applicable Law

These Terms of Service, as well as any separate agreements whereby we provide services to you, shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.

If you are a consumer, nothing in these Terms shall exclude, restrict or prejudice any mandatory rights or protections granted to you under the laws of your country or place of habitual residence that cannot lawfully be excluded or limited by agreement.

Contact Us

PUCKIPUPPY EU is operated and the relevant products and services are sold and provided by:

HK Ruishuo Technology Limited
Company Registration Number: 2724727
Registered Office: RM 405, 11/F, BLK B, TUEN MUN INDUSTRIAL CENTRE NO.2, SAN PING CIRCUIT, TUEN MUN, NT

For customer service, order, delivery, return, refund or warranty enquiries, please contact:

support@puckipuppy.eu

For formal legal notices relating to these Terms, disputes or other legal matters, please contact:

legal@puckipuppy.com

The customer service email and legal notice email are separate communication channels and should be used for their respective purposes.